ADDRESS & PHONE:
SERVICE AREAS:
Providing local sales and service to Southwest Virginia and Southern West Virginia including Norton, Wytheville, Max Meadows, Richlands, Galax, VA, Bluefield, Bristol, TN, Pikeville, Whitesburg, KY, and surrounding areas.
STORE HOURS:
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Aaron Miller
16:20 23 Mar 23
"The technicians came out and installed my tank. They did a phenomenal job very professional. Much better supplier than Lee Propane/Ferrellgas!!!!"
Margaret Ring
20:51 10 Feb 23
"Absolutely wonderful! Recommending to friends! Especially love the fact I can talk to local people! Thank you for your excellent service! The hook up service guys were great!"
Charles Cupp
21:31 08 Feb 23
"The overall experience of getting a 125 gallon filled propane tank delivered is about 4 stars. The people answering the phones and the guy who actually delivered and set up the tank were top notch. However, Suburban's automated caller didn't actually confirm the scheduled delivery about until 10 minutes AFTER the delivery guy was already here (luckily I was actually at home then). It was also confusing that the tank was not actually full when delivered and they stated that I still had to pay the full contracted amount. To add to the confusion, when Suburban did came out and fill the tank the next week, they left a bill stating how much I owed for the tank fill up. The friendly staff who answered the phones said that I could ignore the fill up bill because it was covered in the original contracted amount that I had already paid. All in all, the Suburban staff were great, but their overall process in delivering a new filled tank is somehwat wonky and quite confusing."
Jennifer Stiltner
00:37 14 Dec 22
"It look forever to get a tank set up - one month to be exact. However my tank was filled the next day. The tech was great."
lynn stout
15:45 03 Nov 22
"Each and every employee I dealt with was super nice and explained everything to me. They are a great group of people and I will recommend Suburban Propane to everyone I know. Thanks guys you all are great."
Patricia Hall
14:00 06 Oct 22
"We recently turned on our gas logs first time this season and there was a very strong smell we had never experienced so we called you and the ladies at the office advised us of precautions to take and said they would have a technician here soon. We're a long distance away but it was less than 45 minutes wait till he came. He was very thorough in inspecting inside and outside or home and concluded there was no danger and what we should do to improve the situation. Thank you for keeping us safe!"
Larry Gillenwater
14:19 27 Sep 22
"Service people were courteous and knowledgeable. They did a Great job getting my tank set and my legs up and running."
Nancy Johnson
17:32 10 Aug 22
"The Suburban Propane delivery was made promptly after the request was phoned in. The driver was friendly and courteous. We were very satisfied with our experience."
Allen Bedsaul
19:06 03 May 22
"They don't let us run out, and I don't have to call them, or even think about it."
Carl Richardson
14:41 27 Oct 21
"A Quality company with excellent drivers & employees."
David Cummins
15:15 02 Aug 21
"Very professional and extremely helpful. Customer service was outstanding! Wished all the companies I deal with were like this."
Tracy Cruey
03:02 24 Dec 20
"Pretty good success with them."
Janet Harrison
22:02 20 Nov 20
"Very professional and friendly. Always timely in deliveries. The budget plan is helpful when paying your monthly bills.Have been with Suburban Propane for years and would not dream of switching to another company. Highly recommend their services."
Tish Rice
17:03 12 Nov 20
"Great service, respectful and quick response to concerns and attention to details.I highly recommend Suburban Propane"
Anne McCracken
22:06 11 Nov 20
"Delivery person was courteous and thorough, leaving me a proper receipt."
Thomas Eddy
14:53 19 Aug 20
"Great job, great service! To be honest, I didn't even know you were here!"
Sharon Collier
11:15 07 Aug 20
"The office staff are always friendly and very helpful. The driver, Jimmy was also helpful and very knowledgeable."
Thomas Eddy
12:56 17 Jul 20
"To be honest, I didn't know you were even here!"
Cheryl Johnston
14:48 20 Feb 20
"very prompt and excellent servicewould highly recommend Suburban Propane to everyone"
awpbdp@gmail.com 5hunglow
22:47 19 Feb 20
"The driver did a good job give him a raise. Thanks for the service"
delilah long
22:53 12 Feb 20
"Awesome service! Would highly recommend!"
Joel Pauls
11:58 17 Dec 19
"I lost my mother this year in Wytheville and I was working very hard to get another propane tank set so the water pipes would not freeze in the house even though they were booked solid until the middle of December they still found a way to come out and help me keep the house from freezing I may have been a pain in the butt but the squeaky wheel gets the grease they came out and help me and did it with a smile on their face"
Patty Elton
21:13 16 Dec 19
"Always helpful. Reliable."
Teresa Lewis
22:01 11 Dec 19
"I had called to have my gas line turned on and start my pilot light on my gas logs. The service man, Jimmy, was very friendly, efficient and helpful. However, I am noticing a strong smell and the thermostat doesn't seem to work right anymore - may need to call again."
James Williams
15:55 05 Dec 19
"Wonderful, compassionate, and helpful customer service. Kind and considerate delivery personnel."
Andrew Hawkes
20:13 27 Oct 18
Lance Hill
14:39 08 Oct 17
"Friendly service."