Always great, friendly service from the Suburban Propane team. We recently had an emergency refill request due to a faulty appliance that emptied our tank. Suburban was able to coord the refill precisely with the appliance repair (including relighting our pilot lights and doing a leak test) so that we didn't lose any additional gas. Great service, friendly staff!!!

Our church has been dealing with Suburban's Athens, TN office for 19 years. We have an elderly member and his wife (about 90 years old) that bought a home last year and as heating season was coming on they tried to get propane delivered to their home. The wife has terminal cancer and without propane for heat they have only had a space heater and heating pad to help them stay warm, and they have not had a functioning hot water heater. The couple own their own propane tank and for three months they have tried to get three different companies to deliver propane to them, but have always gotten the same answer, "our regular customers come first." One company made some feeble attempts to schedule a delivery, though after their driver had been out sick they indicated that they were behind in their deliveries due to his illness, and continued to delay. With temperatures forecasted to be only 19 degrees by Sunday night , I grew more concerned. As the Head Deacon for our church, at this point I jumped in to see how I might assist them in getting a propane delivery. Last Thursday morning I called the Athens office and explained the situation, but was told that they could not test the tank and lines for leaks until Friday afternoon. They indicated that it would be difficult and perhaps impossible to guarantee delivery by Friday evening, but that they would try their best and deliver gas as soon as possible thereafter. Imagine my delight and surprise to get word about 3:30 PM Friday afternoon that although the tank had a leak, they had hooked up a temporary tank and that our member now had heat and hot water! This was an answer to many prayers! What a wonderful outcome! Thank you Suburban for your concern and compassion for this elderly couples need, and for your dependability, your diligence and your timely assistance. You made their day and ours too! Lonnie M, Benton SDA Church

My delivery occurred on schedule and the delivery personnel was very courteous and professional.