ADDRESS & PHONE:
SERVICE AREAS:
Serving Blount, Calhoun, Cherokee, Colbert, Cullman, Dekalb, Etowah, Franklin, Jackson, Lauderdale, Lawrence, Limestone, Madison, Marshall, Morgan, St Clair and Talledega. Residential and commercial cylinder exchange available in the Huntsville area.
STORE HOURS:
- M - F: 9:00 am - 4:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Elizabeth Wharry
18:07 27 Mar 23
"Called them when Amerigas ignored my calls. Amanda sent someone out to check the tank, and called me back to let me know propane would be delivered today or tomorrow. Love the positive vibes!"
Shaun Osborne
17:00 23 Mar 23
"Order purchase went well. Great price! Delivery man super nice!"
Kelli Sepanen-Proctor
20:03 11 Feb 23
"We switched to Suburban propane over 7 years ago and have been happy customers. The office staff, which is local, provide great customer service. We use the pre-buy program to pre-purchase for the year. They do a great job of managing deliveries and we've never had a problem with running out of gas. We've referred several neighbors to them who have also been equally pleased after switching."
Larry Beddingfield
18:17 10 Feb 23
"Did great, showed up as agreed and delivered even after hours. The bill was payed but the bill left by the gas truck was almost $100 less than I paid and was wondering do I have a CREDIT with Suburban Gas"
Julie Venturi
19:55 30 Nov 22
"They made sure they got my gas delivered even though it was the weekend cause it was going down cold. They took the time to text and call me to make sure I got my delivery. Very friendly people."
Francis Gregory
02:47 18 Nov 22
"The representative was knowledgeable, and he explained the propane system to me. It was very informative. He also explained how my gas logs worke while performing a safety check of my system. Great service!"
Trinab B
06:55 08 Sep 22
"The BEST I have ever dealt with!! I am so glad I switched to THIS company!! Everyone is so nice and easy to work with. Highly recommended!!"
Lori Moore
21:06 19 Aug 22
"Excellent service from our delivery person as always!!! Thanks for being so great and easy to work with!"
Versal Spalding
14:18 06 Mar 22
"Great job. He also provide me with some good information on my new propane heater. Thanks."
Donna&David Roberts&Dillingham
20:53 28 Feb 22
"Very happy with this company. After the initial safety checks, the propane was delivered on the day scheduled for my area. It was necessary to pay in advance on the phone by credit card for the estimated amount needed. After the delivery it was discovered I only needed half the estimated gallons of propane. The company promptly refunded the overage to my credit card. Their customer reps are very friendly and helpful."
Wendy Lawler
18:28 11 Feb 22
"Suburban Propane and David did an excellent job installing my propane tank. I am so thrilled to have my fireplace working and Tracey was so helpful! Looking forward to many years of service with Suburban."
Bob Gifford
14:56 01 Feb 22
"Excellent service! They do a super job in taking care of us. Courteous and totally professional. We highly recommend Suburban Propane."
Nicholas Norton
04:10 27 Nov 21
"From beginning to present, Amy and Bob have made my Suburban Propane experience a 5 star experience! Their willingness to assist me, especially long after normal business hours, proves to me that they take great pride in their customer relationships and will go out of their way to ensure the highest level of customer care /customer satisfaction. This veteran says BRAVO ZULU for a job well done!"
Nanette Beck
03:58 28 Oct 21
"Quick, easy and was able to refill tank in 3 days."
Brad Sanders
17:28 07 Oct 21
"Good company, better quality of Gas than Last place we got it from."
Bill Guthrie
18:46 07 Jul 21
"Was scheduled to be delivered on the 2nd and it was, suburban gas seems to be good people to work with and trust to do the right thing"
Darrell Brown
14:00 12 Jan 21
"Took over a week and a half to get delivery. They tell you that the scheduler will call you back and he don’t. Every time I called to try to schedule delivery, the scheduler was always in a safety meeting. This is poor customer service. I was told to go ahead and pay for the gas. I did and then after almost a week I had to call back to ask for delivery. Finally, received it.Update- I received a call from the manager apologizing for this mistake. Also, got a call from the person that made the mistake. All is well. I appreciate the response. Thanks"
t stubbs
00:21 22 Dec 20
"Thanks to Mr. Watson for going above and beyond to help us with our needs."
Barbara Staggs
01:23 12 Nov 20
"The person who delivered the cylinder was helpful and explained things well."
Ericka Freeman
21:27 11 Nov 20
"Excellent customer service. Professional. Went above and beyond. I highly recommend!"
Robb Keeter
20:01 11 Nov 20
"We moved into our new house in July and the previous owner didn’t transfer the propane service over to us. Since it only feeds our gas fireplace, we didn’t have it as a high priority. As the temps dropped, we decided to get the tank inspected and filled. They scheduled our appointment quickly and showed up on time. The service rep did a good job inspecting the tank, regulator, and lines. He also checked the fireplace and got the pilot light relit for us. He scheduled the refueling for us and they showed up a couple days later. Very pleased with how the rep fielded all my questions and explained everything he was doing."
james Eastman
18:24 11 Nov 20
"Courteous and efficient. Highly recommended."
Myra Boyd
17:38 27 Oct 20
"I wanted to add the 5th star. I tried to do it the first time but my devise would not allow. I found the Suburban office staff very helpful and kind(something lacking in many offices). The delivery person was courteous and quickly delivered propane and then lit the pilot light for me. Thanks for a job well done!"
C Gulledge
01:30 10 Mar 20
"We've been working with Suburban Propane for about 10 years now, after making a change from another propane gas company. We've been very happy with the service. Just last week, we had an urgent need for gas not realizing we were so low and with a single phone call, they were out here the next day. Thank you Suburban!"
Suzanne Vance
13:14 06 Dec 19
"I am and have been satisfied by the service from Suburban Propane gas. We have been serviced by them for many years now. They are always professional when they show up to deliver the gas."
Sandy t
01:33 31 Oct 19
"Have used Suburban 5 years. They provide good service. Always call around to competitors to get pricing. Then ask for similar pricing with Suburban. They will usually price match."
Tommy Gilstrap
21:20 18 Sep 19
"Exceptional customer service ... accomodated my fluid schedule. Driver was prompt and courteous."
Debbie Jones
13:53 17 Sep 19
"Always prompt and courteous service. Thank you!"
Gloria Carr
01:46 10 Aug 19
"I’ve always received great service from Suburban Propane. The people I’ve dealt with are very helpful and professional."
Gloria Carr
01:46 10 Aug 19
"I’ve always received great service from Suburban Propane. The people I’ve dealt with are very helpful and professional."
Matt Pierce
02:47 02 Aug 19
"We are having a tankless water heater installed. Suburban would not coordinate with the plumber installing the water heater nor scheduled the propane install until the fixture was installed. They claim they had no problem with a next day installation. Today the water heater was installed and it will be a week till they can come by. We had to dicker to get it done in three days. Update. Suburban installed our propane as promised within two days so I'm updating the score."
Brenda Perkins
19:35 01 Jul 19
"As always, great job, Suburban.. The people I speak with are always pleasant and helpful and the delivery is right on time! Thank you for fantastic service 😃"
Gayle Krohe
20:53 20 May 19
"Great job!"
Darlene Gable
18:54 07 May 19
"Excellent job. Loved watching them. Wondered how they were going to do it."
Carl Thomas
21:46 25 Jan 19
"This winter I had a few issues with billing dealing with a surprise filling of my tank during peak season , however, an outstanding employee, Morgan Morrow went above and beyond to take care of my billing issues. She and her team were great and worked with me to find a solution that worked for both us and the company."
Kathy Ray
17:24 20 Dec 17
"We have found the customer service to be good and their deliveries to be prompt. Very Reliable. We've been with the company for many years."
Rosemary Davidson
07:05 28 Oct 17
"Very nice staff"