ADDRESS & PHONE:
SERVICE AREAS:
We provide dependable 24/7 propane service to the following counties: Alachua, Bradford, Columbia, Dixie, Gilchrist, Hamilton, Levy, Marion (North), Putnam (West), Suwannee and Union.
STORE HOURS:
- M - F: 8:00 am - 5:00 pm
- Sa-Su: Closed
SERVICES OFFERED:
Propane
Heating Oil
Kerosene
Auto Gas
Appliance Sales
Appliance Service
Cylinder Refills
Forklift Cylinder Service
HVAC Sales
HVAC Service
Remote Tank Monitoring
Service Plans
Tank Installation
Temp Heat
Water Conditioning
WHAT OUR CUSTOMERS HAVE TO SAY:
Debbie Wilson
16:37 25 Jul 23
"We called Suburban Propane to set up an account for my parents new home in Newberry. From the original call to the pre-inspection tech to the service tech, they were all really friendly and answered a gazillion questions! We had everything set up and filled up before my parents moved in and all went smoothly!"
James Thomas
14:21 20 Jul 23
"The service is absolutely amazing. from the original order to the service tech that was sent too our home. Angel was extremely respectful of our property, very knowledgeable and friendly. I would recommend Suburban Propane to service all you gas needs."
Big J’s BBQ Reviews
14:58 03 Jul 23
"Tank rentals here are very reasonable. I just got off the phone with Danielle. She is very kind and very willing to help out with any of your needs or questions or anything else that you might need help with. They have been servicing our family since 1992 (31 years). I very highly recommend this company if you were looking for a legitimate propane tank service company."
Vibbert Fam
19:56 13 Jun 23
"After calling around Gainesville for quotes, we were pleasantly relieved to talk to the kind folks at Suburban Propane. Danielle and Kathy were so friendly and helpful and Kathy helped me set up our new service with installation within a week. We contacted another company and they quoted us $1,471 plus a $200 delivery fee for the exact same service (57-gallon tank) that SP quoted me for only $359. Super grateful to have found such an honest and great company!"
Kelly Priest
21:42 25 May 23
"They are great. Help me with what I need and got everything done in a timely manner. Everyone was really nice as well."
Chris Ammerman
23:18 09 Mar 23
"Our service man was one of the best. Very professional and courteous. Thank you"
Mary Jane Abbott
17:35 31 Jan 23
"I cannot tell you just how much of a pleasure it is to have you as our Propane Supplier. Quick responses and installation dates are so easy to work. Larry, your most recent driver, was very helpful and polite. Thank you for such good service."
Joann Aylor
22:50 24 Jan 23
"I have dealt with nothing but the friendliest, very knowledgeable and professional people at Suburban Propane. Such a great experience and I will definitely recommend this company!!"
Gary Powers
12:14 14 Nov 22
"We are first time customers and couldn’t be happier with the service we received. The office person was very nice and Angel, the pre inspection technician, was great. He answered all my stupid questions."
Jerry Lord
20:22 10 Oct 22
"SO FAR OK, THEY SENT OUT AN AGENT TO CHECK OUT MY SYSTEM BEFORE FILING MY TANK. AFTER APPROVAL, I HAD TO PREPAY FOR 200 GALLONS BEFORE DELIVERY. ONE DAY PIOR TO DELIVERY I HAD TO SIGN A SERVICE AGREEMENT. I WAS TOLD TO MAKE SURE I GET THE SERVICE AGREEMENT BACK TO THEM THE SAME DAY SO IT WOUD NOT INTERFERE WITH MY DELIVERY THE NEXT DAY. I DO FEEL ALL THIS SHOUD HAVE BEEN DONE WHEN THE AGENT CAME OUT AND I HAD TO PREPAY FOR 200 GALLONS OF PROPANE. IF THIS IS THE ONLY SNAG, AND I GET MY PROPANE ON THE SCHEDULED DELIVERY DATE I AM TOTALLY SATISFIED."
Karen Brock Boger
23:50 07 Oct 22
"Our Delivery Driver was super! Really appreciated his customer service and attitude. Thanks"
Mike Radwan
00:23 22 Jun 22
"Great service! I was out of gas, called Suburban, and they delivered on the promises they made. Thank you!"
Roger Newton
23:40 25 May 22
"Angel was our tech he was polite courteous and answered any question that I could think of it was a great experience his work was exceptional"
kim uhler
12:19 04 May 22
"We were very pleased with the new service set up. The unit was set up and tested inside and out of the home. We did our request for new service at the High Springs office and everyone was friendly and helpful. Service was started almost immediately. The employee that delivered the unit was friendly, professional, and confident in the set up. I will be recommending Suburban to all my friends"
Pedro Curi
18:28 03 May 22
"Great service. Professional and on time"
Rob Rzasa
13:56 23 Mar 22
"The guys that came out from the High Springs location were prompt, efficient and completed the work in a timely fashion. They did a great job and we will use Suburban Propane for all our LP needs."
Christa Shook
22:04 08 Mar 22
"Excellent service, good communication and painless installation of a large propane tank."
Chris Muscarella
21:26 19 Nov 21
"Great service, friendly staff. And a free calendar!Thanks for the propane."
Lorie Prachar
20:46 07 Oct 21
"Suburban has been amazing to deal with. Angel set us up and is extremely professional, polite and did a very thorough job and explained everything in detail!!"
BAD DOG
16:00 07 Sep 21
"On time, professional, courteous and took the time to explain everything. No hidden charges. Price quoted was what I paid. Very happy."
Frank Albury
23:27 16 Nov 20
"We have had a great service experience with both the office staff for scheduling our delivery date and time The delivery driver was also exceptional for our on time delivery"
Johnnie Blake
19:28 12 Nov 20
"I have had service from Suburban Propane many times and was very pleased with their service."
Mike Neal
22:30 23 Aug 20
"very easy to order and delivery was as scheduled"
Kathy DeGrenier
22:55 15 Jul 20
"I had great service overall and would recommend them. Only minor problem was information the tech said scheduling had not passed on to us - like, the stove has to be very close to the install site."
Lindy Brown
15:44 06 Jul 20
"Suburban hung in there when trying to top off my tank thanks to the rain kept washing out our road but the the third time was the charm. They never gave up on me nor did I give up on fixing the road. But overall we overcame the situation. I now have a full tank for my generator for hurricane season. Especially thank you to the truck driver he gave his all to deliver. Neither rain, sleet or snow would deter him from making his delivery. Well done."
Kim Parsons
20:09 19 Feb 20
"Quick response, questions answered, friendly staff. Good work!"
Keith Murray
14:42 09 Feb 20
"I have been told I have to buy propane at least once a year, if I need it or not. I will be going elsewhere for propane. Sorry I haven’t used enough for you. Told I can go elsewhere.Since this review Suburban Propane has made a change. The attitude is customer oriented. The service was excellent. If I can write a poor review I will change it since you have changed ."
Lee Sweeney
20:43 08 Jan 20
"The delivery person was great and very helpful with all requests."
Don Hillman
23:50 28 Dec 19
"Your company sent a tech by the house I purchased and waked me through the gas lines and set up. Delivery has been great they fill my tank without any issues."
John Rosenbek
21:34 13 Dec 19
"Give your delivery guy a bonus. He single-handedly made me happy with my choice of delivery companies"
Phyllis J Raymond
20:21 12 Nov 19
"The gentleman that came to my home was very nice and helpful."
Bobbie Jo Smith
18:57 30 Oct 19
"Christina Brown at Suburban Propane is one of the most genuinely professional people that I've ever worked with! She went above and beyond to resolve our issue, and even followed up months later to make sure our issue did not occur again. She was polite, helpful, genuine, efficient, and the best in the customer service industry. She followed up MONTHS later to check on me. These days, that is RARE!!Thanks to Christina Brown, I wouldn't use any other vendor for our company's propane services. We previously used smaller companies because we thought it would mean better, local service, or a faster response time if needed.Although your company is national, we were treated like our business mattered and our service needs were met faster than any local company we've used in the past. I've now switched multiple accounts to your company because of the excellent customer service.I have been in management for over 20 years. This woman should be training your entire company how to handle complaints and how to properly treat customers. Sometimes a national company treats you like, "We can survive without your little account because we are national." I was honestly treated like I was your ONLY customer. As a result, I have referred many more customers to Christina Brown at Suburban Propane and also signed up ALL of our properties with Suburban Propane.Great Work!"
Ann Bryant
17:00 24 Sep 19
"I have nothing but the upmost thanks for a job well done."
dinorah hernandez
22:41 10 Sep 19
"Nice quick response. The driver was professional and he answered my questions in a timely manner. Thanks"
Roger Walkwitz
18:55 28 Aug 19
"Everything was fine except the price is still too high............"
Cassidy Morgan
12:39 11 Jan 19
"The friendliest office staff!!!!"
Justin Watson
17:14 02 May 17
"Technician very helpful and was quick to help us out."
Wayne Gibson
20:47 14 Mar 17
"i have had nothing but great service and good people from this office"