"Their service is great. Mark was helpful and really nice."
00:40 10 Mar 20
"Thank you for sending the delivery person to my house as scheduled. He delivered the gas quickly and professionally. I really appreciate your service."
00:17 10 Mar 20
"Thank you for making this an easy transition. Mark was extremely helpful, knowledgeable , and had a great customer experience. Thanks again"
21:55 09 Mar 20
"Excellent customer service, professional office staff. All around great company to do business with. A big thank you to Mr. Morris for getting our fireplace hooked up, very considerate and caring supervisor. Again thank you for all your help. Brett"
20:27 20 Feb 20
"They were able to work me in the same day for a tank inspection (odor was present) and a fill. Originally it was 4 days out for the inspection, but they got me in for the same day (within hours of call). Courteous, Efficient and Fast. I recommend Suburban Propane."
18:21 12 Feb 20
"Want to start off by saying our experiences with Suburban have been outstanding in the past, you guys have always gone well above and beyond. Unfortunately the most recent experience was not quite at that level. We began smelling gas and called in for a repair, the response time was great and someone was out within a couple of hours. The leak was determined to be at the tank and we were told a temporary fix had been put in place and that we needed to empty the tank (10% remaining) so that a permanent fix could be made, this was on a Friday. Made sense at the time however the next morning when I went to use our range top..no gas. Thinking this was good news I called back into the service center to see if anything could be done over the weekend so we might be able to use our rangetop or grill (both attached to the tank). We were told nothing could be done until Monday. Long story short when some came out on Monday morning we found the tank had actually been turned off and there was indeed still gas available. The tank was eventually replaced so all is good now though not having gas over the weekend was a bit of an inconvenience in particular because we had intended to have friends over to watch the Superbowl.On a side note we were also billed for a large refill, called that in and someone is investigating for me as I really don't think we should have to pay for gas lost through a leak.I put this review at 4 stars because everyone we talked to was extremely courteous and our previous experiences have been stellar, just writing this one off as a bad day.Best Regards,Andy 9"
23:22 03 Dec 19
"Great service and great attention to customer satisfaction. I would highly recommend them! Tom Fenner is fantastic"
21:48 13 Nov 19
"Friendly and attentive. They went out of their way to accommodate my needs and deliver fairly priced, prompt service."
18:43 05 Nov 19
"I just wanted to commend Marc Ralis for his outstanding customer service. He went above and beyond to help me with a situation and he does an amazing job every time I need something. Marc is fantastic, I hope everyone gets the opportunity to work with such a helpful gentleman! -Helen"
17:23 23 Oct 19
"Friendly service...and they go the extra mile, even for a single tank customer!"
11:15 09 Oct 19
"A company is as good as it's people. Always friendly and responsive!"
23:15 11 Sep 19
"No worries about the service, they are here to fill our storage tank like clockwork. Very dependable & friendly."
19:55 30 Aug 19
"In early August I had cause to call Suburban Propane at their St. Pete number and spoke with a very kind, compassionate and delightful customer service representative named Cheri Williams. I've since spoken with her on subsequent occasions and been treated with the same gracious attention. She was a pleasure to work with and was able to assist me right from the start and resolve my problem. I hope Suburban Propane truly appreciates what a gem of an employee they have in Cheri Williams. Linda B."
15:15 27 Aug 19
"Any issue I may have had with with Suburban Propane, has always been handled professionally. I have been with Suburban for 16 years. They have always listened to my issue or concern and tried their best to satisfy my needs.I have been especially pleased with the phone service I have received by their representative, Mark Rallis. He’s a true consumer consultant and problem solver."
Anne and Tom Othen
13:46 08 Mar 19
"Very responsive and helpful on the phone"
15:13 31 Jan 18
"1000 times nicer, more professional, and helpful than Amerigas, who couldn’t be bothered to even be polite when I called about service in a house we just bought. Suburban was amazing on every interaction, and the installer, Tom, went above and beyond to help and advise with our non functioning fireplace. Couldn’t be more pleased!"
12:20 24 Feb 17
"Staff very friendly & knowledgeable about propane. We utilize them both for home & store refill purposes. Fill all size tanks. Prices reasonable. Have had no problems or concerns. Even switch out large tank quickly at home when it was unsafe. Have been doing business with them for years with no complaints."