"This company is wonderful and the customer service is reps are great as well. Everytime I call Barbara and Sally have been nothing but amazing. The manager as well got me propane the same day when we ran out and made arrangements for my bill. When I had a recent leak they sent Paul the driver out and he got everything fixed and was wonderful at explaining everything. I would recommend them any day especially over amerigas."
00:37 17 Jul 20
"We have a small business that has been a loyal Amerigas commercial customer for over a decade. They lost a really great manager in Bakersfield a couple of years ago and the service has fallen off a cliff. After a near disastrous winder with constant supply interruptions, we finally had no choice but to look for another distributor. We are very happy that we did. Suburban Propane has just finished installing their tanks at our location. Their team, especially their manager, Joe Chan and his regional head, Mike Delp, have been professional, responsive, efficient and great communicators letting us know what was happening every step of the way. I cannot underscore how dramatic the difference has been already. I don't know what the other offices are like but if you aren't happy with your current propane vendor, I would highly recommend that you give Mike and Joe a chance. A public thank you to both and their team."
18:52 22 Apr 20
"We were out of propane. Our 50 year supplier, Amerigas, refused to cross a 10 inch deep creek to deliver our propane. Called Joe Chan, had gas in 2 days. Great people, great service, great pricing.Arnold Cattani"
02:19 15 Mar 20
"I had an unusually large bill one month and made a call to Suburban. They were very nice and helpful. They did not make me feel like a stupid customer. I was treated as if I really mattered. They made everything right."
21:32 31 Dec 19
"On 12-22-19 in the late afternoon we noticed we had a propane leak at our tank. We called suburban and Paul arrived from Bakersfield up here to Pine Mountain Club in about an hour and a half. Our weather was fluctuating between rain, sleet, snow and very cold. Paul worked here for hours under horrible weather conditions. He was so kind, professional and dedicated. He would not give up. He found the leak at the tank and insisted he check the house for us. Thank God for Paul because he found a leak in our house, we didn't even know we had an internal leak.He continued to work for hours in the dark and soaking wet. He even had to be on the look out for a bobcat and a pair of coyotes that have been hanging around. None of that stopped Paul from his determination to make sure my husband and I were safe. Paul is the epitome of a dedicated serviceman. There are not enough words to adequately thank Paul for working so deligently to keep us safe. He is a true blessing to Suburban Propane and those of us that fuel with Suburban."
00:05 06 Dec 19
"So far the service has been excellent. Have been a customer for a year. Everyone is nice and polite and if they say they are going to be there on such and such date .they are .that means a great deal to me."
21:24 13 Nov 19
"We have always been happy with Suburban Propane. We are in great hopes they will continue to provide us great service during the winter months also.Thanks!"
09:51 13 Sep 19
"So far so good. Great coordinating with the guys to get new tank installed and filled. Courteous and thoughtful and kept their word. Neat work."