For Suburban Propane drivers and service techs in New England, New York, Colorado and the Great Northwest, coping with snowfalls of a foot or more is just part of the job. But below the Mason-Dixon line – in mild-weather states such as Tennessee, Georgia and the Carolinas – dealing with repeated storms that drop a dozen-plus inches of the white stuff is practically unheard-of…until this winter.
Three major snowfalls in January and February overwhelmed road crews and challenged Southerners that rarely have to cope with anything more than a coating of snow. At CSC 1162 in Winston-Salem, NC, CSC Manager Colin W. noted: "To date, we have had over 61" of snow, and it's still snowing! This is a serious trial for us, because the North Carolina DOT is not used to such conditions and simply cannot keep up. Inclines are so steep in these mountains – especially near our satellite facility in Boone, NC – that even our 4-wheel-drive vehicles cannot always negotiate the terrain."
But just because the going got tough, doesn't mean that Suburban Propane employees didn't keep going. "My team has persevered relentlessly," Colin adds. "They have been working very long hours and have been taking in temporary tanks when needed just to help our customers get through the worst of this weather. Often wading through waist-deep snow to get their deliveries made, office personnel manning phones on the weekend, and fighting all the challenges of the elements. We've brought in team members on many occasions from the more temperate areas of our market and these guys have willingly chipped in to assist in every way possible – and will continue to do so for some time to come, based on current weather predictions."