I spoke with Hartsville, SC Distr. Center to explain the urgency of my 89-year-old neighbor needing a technician because his gas fireplace – his only source of heat – wasn’t working. Monday I came home and the delivery truck was in my neighbor’s driveway. The delivery driver said he was told not to go home until he made this stop. They listened to their customers and did what was necessary to fulfill their needs. You have exceeded my expectations!