When I bought this house, there was an old rusty propane tank in the back from a different provider. I called up that company...no response. That's when I tried Suburban. Suburban came out right away with a shiny, bigger tank, pumped all of the propane out of the old tank, and put it in the new tank. Since then, I've had them come out and run a trench to my new generator, which they did for free. They are always courteous, prompt and extremely service oriented. It's like having a friend in the business.

Swapped to smaller tank as we don't use that much propane. Didn't take them long and called ahead like we asked so we could put our dogs up. Have been a customer for years and quite satisfied. On their monthly auto payment plan which I like. Another company in area wouldn't serve us since we don't use that much propane!

We were in a bind when the gas company that will remain nameless (but starts with an "F") that we've used for the past couple years, flaked on our delivery that had been scheduled for over 10 days. Needless to say, we were now without propane and were told they couldn't get here for another week. That did not sit well as it was the driver's error and we had called well in advance of our tank running out. We then contacted Suburban Propane in Crescent City, CA which is about 45 minutes from our home, and spoke to Kaitlyn and told her our story. She was going to see what she could do and call me back. Kaitlyn said she was able to get their technician, Jay, out to our house the following day. I cannot say enough good things about how pleased we are with Suburban Propane's customer service. They saved the day!! Thank you! We are now happy Suburban Propane customers. Their prices are way better too! : )