Why should I switch to Agway Energy Services?
Agway Energy Services has been the trusted name in energy for over 60 years. As a total energy solution provider, with Agway Energy Services's total comfort program, Agway Energy Services stands ready to supply your natural gas along with a new value-added benefit of heating repair coverage on your primary natural gas furnace or boiler with our Home Heating Repair Program all included in your price of natural gas! Agway Energy Services technicians provide superior service 24 hours a day, 365 days a year. Click here for coverage details.

Will it cost me anything to switch?
No.

What will be the role of the utility if I purchase natural gas from Agway Energy Services?
Your current utility will continue to transport the natural gas through their existing pipelines to your home. They will continue to provide you with all of the services that you're used to - such as reading your meter, maintaining your gas pipes and handling emergencies. You have the freedom to choose your natural gas or electricity supplier. If you choose another supplier Rochester Gas & Electric will continue to provide the safe, reliable energy delivery services and will respond in emergencies, regardless of your energy supplier. Always report possible safety problems, such as a noticeable odor or natural gas leak, immediately to the utility's emergency number.

How will I be billed?
For your convenience, Agway Energy Services will bill you for both the cost to transport the natural gas, a Rochester Gas & Electric charge, and Agway Energy Services will also bill you for the Agway Energy Services natural gas commodity charge on the same bill.

What will happen if I have a question or complaint about my bill?
If you have a question about the charges billed to you by your utility, you should contact the utility first. If you have a question about any other charges associated with your natural gas service, you should contact Agway Energy Services at 1-888-982-4929. We promise to do everything possible to promptly resolve any questions you may have about your bill. You may also contact your State Public Service Commission.

If I need service on my equipment, whom do I call?
Agway Energy Services is equipped to maintain, repair and install all types of heating, ventilation and air conditioning equipment, including natural gas. Call Agway Energy Services for solutions for all of your energy needs. Agway Energy Services technicians are available 24 hours a day, 365 days year at 1-888-249-2924.

How can I sign up with Agway Energy Services for my natural gas supply?
You can sign up by clicking here, which will take you to our internet sign-up form. Once completed it is sent to us via the internet. It's that simple!

Whom do I call with other questions?
Please feel free to call us toll-free with any other questions at 1-888-982-4929.