Residential

At Suburban Propane, we view every customer contact as a “moment of truth.” An opportunity to listen, and learn from our customers.

Every time you call with a question, every time you ask for help and every one of the customer surveys we conduct each year helps us become a better company.

When we say “Our business is customer satisfaction,” we mean it. We’re focused on it. And we deliver it every day.

"The folks in your Richlands, VA office - from the delivery man, serviceman, as well as the receptionist - are wonderful people who are very customer-oriented. I called this week to have our gas filled and was delivered yesterday, which is quite a job considering we live in the Appalachian Mountains. These folks deserve special recognition for their efforts in providing outstanding service as well as their commitment to your company."

Farry O., Raven, VA

“I recently had work performed by your group in Chester, NY and from my initial call to the finished job all contacts with your folks have been a pleasure. Rich, Betty, Billie and Jim have not only met my expectations but exceeded them. Keep up the great work.”

James B., Warwick, NY

“I’m just amazed at the efficiency and professionalism Mr. Barajas (CSC Manager) and the whole Suburban team has displayed. I just know how difficult sometimes the public can be during business transactions and your Santa Rosa office is exceptional.”

Ang B., Santa Rosa, CA

“I dealt with Suburban Propane today and had a service call on my one-year-old gas fireplace. I want Corporate to know that Sandy (Service Tech) was a professional, personable and accommodating employee. It was a refreshing experience."

Dave C., Bluffton, SC

“My wife and I are very pleased with the service Suburban has provided us. We commend Dan (Service Tech) for his courteous and dependable visit. We were overly impressed with his meticulous attention to detail as well as the efficiency with which he completed the service.”

William & Kathy V., Rainbow Lake, NY

“I want to thank you both (Lisa and Kevin) and your serviceman (Jeffrey) for the exemplary service given to my family. We appreciate the 'above and beyond' response.”

Stephen B., Colfax, CA

“We thank you in getting our service started at our new home. It’s people like yourself that keep the reputation of businesses in good standing. Thank you."

Eric & Holly B., Weare, NH

“Thank you so much for setting up our propane delivery on Christmas Eve. We had 25 people over that night and it was nice to have heat. Your office staff has been so friendly to work with. Thank you again for helping us out!"

Bryan & Heather K., Sweetwater, TN

Learn more about Our Residential Services
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