Privacy Policy

Each time you use Suburbanpropane.com, you consent to the collection and use of your personal information consistent with our then current Privacy Policy. Our current Privacy Policy is set forth below. This Privacy Policy outlines the type of personal information we will collect or receive and how it will be used. It will also let you know what to do if you do not want your personal information collected or shared when you visit our Web site, respond to our Web-based advertisements, or send us e-mail. If we decide to change our Privacy Policy, we will post those changes on this page so that you are aware of what information is collected, how it is used and when and under what circumstances it will be disclosed.

We strive to be conscious and respectful of your personal privacy when you transact with us. When we engage third parties to perform services on our behalf, we will ask them to observe the intent of this Privacy Policy.

As a visitor to Suburbanpropane.com, we recognize the importance of protecting your personal information. Although no one can make absolutely sure that every internet communication is 100% secure against every form of interception, we will endeavor to maintain the security of your personal information and ensure that our relationship is as private as you want it to be. In that regard, we utilize Verisign Secure Socket Layer encryption technology to encrypt all the personal identification information you input before you send it to us and we take industry-standard measures to protect the customer data we collect from unauthorized access. In addition, Suburban Propane may discover an error in the technology we use which results in an unintended disclosure of your personal information. If this situation does arise, Suburban Propane will work closely with you to rectify the situation. Since Suburban Propane does not control or monitor the privacy policies of the web sites to which it provides links, please note that, if you click through to such a site, you will be subject to that site’s privacy policies, for which Suburban Propane assumes no responsibility.

What information do we gather and how do we use it?

We collect information about your visits, including your domain and browser, and about the pages you accessed on our Web site, in order to optimize your user experience and enhance your time spent with us online. We also receive information telling us what site you came from, which we use for ad placement and tracking. When you send us an e-mail, we will retain the content of the e-mail, your e-mail address, and our response for a limited time, but in no case less than thirty days, in order to handle any follow-up questions you may have. We also use that information to measure how effectively we address your concerns. When you register for promotions at Suburbanpropane.com, we will ask for your:

Name
Location/Billing address
E-mail address
Phone/fax number

which we will retain for future evaluation. We may also ask you to voluntarily provide us with information regarding your interests, demographics, experience with our products, and contact preferences. We use the information to send you offers of products and services customized for your interests.

Who do we share information with?

At this time, we do not sell your name or other private profile information to unrelated third parties. Although we have no current plans to change this policy in the future, we reserve the right to do so, and we will post any changes to our plans or this policy on this page. As our business evolves, Suburban Propane may sell, transfer or otherwise share some or all of our assets, including your personal information, in connection with a merger, reorganization, or sale of assets. We may share your information with those companies that are subsidiaries or affiliates of Suburban Propane so that they may notify you of any special offers and/or send you information that may be of interest to you based upon your buying history and/or the information you have given us. We may also provide non-personal, statistical information regarding our customers and/our web site usage to reputable third parties. We also reserve the right to release any account information to: 1) cooperate with any law enforcement or other governmental agency's investigation of any fraudulent or illegal activity on or through this site, 2) enforce the terms of any agreement or 3) protect the rights, property or safety of our users, the general public and us. Under such circumstances, we may be prohibited from providing you with notice of such disclosure, and we reserve the right not to provide you with such notice.

What about a child under 13 accessing Suburbanpropane.com?

Because we have no way of distinguishing the age of individuals who access Suburbanpropane.com, we will collect information from individuals under 13 as we would any other user and apply the same Privacy Policy.

If a child has provided us with personally identifiable information without parental or guardian consent, the parent or guardian should contact us at (888) 802-7105 to remove the information and unsubscribe them from any promotional contact opportunities.

How do I tell Suburban Propane that I don't want to be contacted for promotional purposes?

We will only send e-mail promotions or announcements to you if you have previously given your permission for us to do so. If you would like to unsubscribe from receiving our mailings, please contact us at (888) 802-7105.